Kerkeya's Terms and Conditions — Important Information for Members

1 General Terms & Conditions

These Terms and Conditions constitute a legal agreement between Kerkeya and all its members. Kerkeya is an online gaming platform providing entertainment-based gaming services to users in Bangladesh.

These Terms and Conditions apply to Kerkeya's website, mobile app, and all related services. By accessing, browsing, or using any part of the platform, you are deemed to have accepted these Terms and Conditions.

• These Terms and Conditions are written in Bengali, and the Bengali version shall be considered the definitive text.
• Kerkeya reserves the right to amend these Terms and Conditions at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

2 Account Register

A personal account is required to use Kerkeya's services. All information provided at registration must be accurate, truthful, and kept up to date.

• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• Providing false information during registration will result in immediate account termination.
• It is your responsibility to keep your account password confidential. Do not share your password with anyone.
• Any unauthorized access to your account must be reported to Kerkeya immediately.
• To change your registered mobile number or email address, please contact our support team.
• Kerkeya reserves the right to decline any registration request.

3 Age & Eligibility

To create an account and use gaming services on Kerkeya, the following eligibility requirements must be met:

• Members must be at least 18 years of age.
• Use of Kerkeya's services must be lawful under your local laws.
• A copy of a national ID card or passport may be required for age verification.
• Minors are strictly prohibited from using the Kerkeya platform.
• If a member is found to be under 18, their account will be terminated and any remaining balance may be forfeited.

4 Deposits & Withdrawals

Kerkeya supports deposits and withdrawals via multiple payment methods, including mobile banking and bank transfer. All financial transactions are processed through secure, encrypted channels.

• A minimum deposit amount applies and may be revised from time to time.
• Withdrawals can only be made to a registered payment method.
• Withdrawal requests may take up to 72 business hours to process.
• All deposits must be made using a payment method belonging to the account holder only.
• Kerkeya may request additional verification for suspicious transactions.
• Kerkeya complies with international AML policies to prevent money laundering.
• Full account verification (KYC) must be completed before any withdrawal can be made.

5 Bonuses & Promotions

Kerkeya regularly offers a range of bonuses and promotional deals. Each bonus comes with specific terms and wagering requirements that must be met.

• The welcome bonus is available to new members only, once, on their first deposit.
• To withdraw a bonus balance, the specified wagering requirements must be met.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being terminated.
• Kerkeya reserves the right to modify or cancel any bonus offer at any time.
• Bonuses not used within the designated timeframe will expire automatically.
• Winnings from free spins are also subject to wagering requirements.
• Not all games are available for play using bonus funds — restrictions may apply to certain games.

6 Gaming Policy

All games on Kerkeya operate using certified RNG technology. Every game outcome is entirely random and not predetermined.

• If a technical error is detected in a game outcome, the affected round will be declared void.
• If a game is interrupted due to a disconnection, the system will automatically determine the outcome.
• Any issues encountered during gameplay must be reported to the support team immediately.
• Any winnings obtained by exploiting software bugs or glitches will be forfeited.
• Sports Betting outcomes are determined in accordance with the official results issued by the relevant sports authority.
• Kerkeya reserves the right to suspend or discontinue any game or market at any time.

7 Prohibited Activities

The following activities are strictly prohibited on Kerkeya. Any breach may result in immediate account termination and forfeiture of balance:

• Creating or operating multiple accounts.
• Use of a false identity or fraudulent information.
• Misuse or manipulation of the bonus system.
• Hacking, cracking, or any other form of cyber attack.
• Exploiting bugs or errors in game software for unfair advantage.
• Using third-party software or bots to play games.
• Money laundering or any form of illegal financial activity.
• Threatening or harassing other members.

8 Account Closure & Suspension

Kerkeya reserves the right to temporarily suspend or permanently close a member's account under the following circumstances:

• Violation of any clause of these Terms and Conditions.
• Upon discovery of evidence of fraud or suspicious activity.
• If an account has been inactive for an extended period (12 months or more).
• At the member's own request.
• By order of a court or regulatory authority.

Before closing an account, Kerkeya will notify the member by email or mobile and allow them to withdraw any valid balance, unless the account is linked to fraudulent activity.

9 Privacy & Data Protection

Kerkeya is committed to protecting members' personal data. Our full Privacy Policy is published separately and forms an integral part of these Terms and Conditions.

• Member data is collected, stored, and used solely for the purpose of providing necessary services.
• Your information is never sold or shared with third parties.
• Information may be disclosed to regulatory authorities where required by law.
• Members may request to view, correct, or delete their personal information.

To learn more, visit our Privacy Policy View the page.

10 Responsible Gaming

Kerkeya believes gaming is for entertainment, not as a solution to problems. We encourage all members to play responsibly.

• Members can set their own daily, weekly, and monthly deposit limits.
• The self-exclusion feature allows members to take a break from gaming for a specified period.
• If you notice signs of gaming addiction, contact our support team right away.
• Use parental control tools to keep minors away from gaming.

For more information, visit our Responsible Gaming View the page.

11 Dispute Resolution

Should any dispute arise between Kerkeya and a member, both parties will first seek to resolve the matter amicably.

• All complaints must first be submitted through the support team.
• Kerkeya will provide an initial response within 5 business days of receiving a complaint.
• If unresolved, a final decision will be communicated within 30 business days.
• Kerkeya's decisions are considered final and binding.
• Technical game logs and records will be treated as conclusive evidence in dispute resolution.

12 Terms Updates & Effectivity

Kerkeya reserves the right to modify these Terms and Conditions, in part or in full, at any time. Any changes will be notified on the website.

• For significant changes, advance notice will be sent to your registered mobile number or email.
• Updated terms take effect from the date of publication.
• If you do not agree to the updated terms, you may request to close your account.
• Continued use of the platform will be taken as acceptance of the updated terms.