Important: This Privacy Policy applies to the Kerkeya website, mobile app, and all related services. By using the platform, you are considered to have accepted this policy.
1 What Information We Collect
Kerkeya collects certain personal and non-personal information to deliver its services. We only collect what is necessary — nothing more.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account Registration & Communication |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, browser, operating system | Security & Service Improvement |
| Gaming Information | Game history, bet amounts, wins and losses | Responsible Gaming Monitoring |
What we do not collect: Kerkeya never collects your social media passwords, bank account PINs, or any other sensitive financial credentials.
2 How We Use Your Information
Collected data is used solely for the purposes listed below. We ensure a legal basis is established before each use.
- For account creation, verification, and management.
- To process deposits, withdrawals, and other financial transactions.
- To detect and prevent fraudulent activity.
- To monitor gaming behavior and ensure responsible gaming.
- To send you promotional offers and bonus updates with your consent.
- To improve service quality and develop new features.
- To meet legal obligations and comply with directives from regulatory authorities.
- To provide customer support and resolve issues.
We will never use your information for any purpose not stated here — and if that purpose changes, you will be informed in advance.
3 Information Sharing Policy
Kerkeya never sells your personal information. However, certain data may be shared in the following limited circumstances:
- Service Provider: Payment processors and technology partners who help operate our services. They receive only the necessary data and are bound by our privacy agreements.
- Legal Requirements: In response to a court order, government investigation, or lawful request from a regulatory authority.
- Fraud Prevention: Limited data shared with security agencies to detect money laundering or fraud.
- Business Transfer: In the event of a company merger or acquisition — provided the new owner is bound by this Privacy Policy.
Our Commitment: Your data is never shared with advertisers, data brokers, or any third party for commercial purposes.
4 Cookies & Tracking Policy
Kerkeya uses cookies and similar technologies on its website and app. These are necessary to enhance your experience and keep our services running.
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To analyze site usage and improve our services — based on your consent.
- Marketing Cookies: To show you relevant offers only with your consent.
Cookies can be managed at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.
5 Data Storage & Retention Period
How long we retain your information depends on the type of data and applicable legal requirements.
- Data for active accounts is retained for the duration of the account.
- Financial transaction records are retained for 5 years after account closure — as required by law.
- KYC verification documents are retained for a maximum of 7 years.
- If marketing consent is withdrawn, the relevant data is deleted as soon as possible.
- Security logs are retained for a maximum of 12 months.
Please Note: Certain data may need to be retained even after an account is deleted due to legal obligations. However, that data is not used for any service purpose.
6 Your Data Rights
You have full control over your own data at Kerkeya. You may exercise the following rights at any time:
Right to Access Information
The right to know what information we hold about you.
Right to Rectification
The right to correct inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your data under specific circumstances.
Restriction of Processing
The right to request restriction of data processing in certain cases.
Data Portability
The right to receive your information in a structured, portable format.
Right to Object
The right to object to the use of your data for specific purposes.
To exercise these rights, please contact our support team. We will respond within 30 business days of receiving your request.
7 Protection of Children & Minors
Kerkeya is a platform strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.
- Age is verified at registration. Users under 18 are not permitted to create an account.
- If we become aware that any minor's information has been collected, it will be deleted immediately.
- Parents should enable parental controls on their devices to protect their children.
- If a suspected underage user is identified, please notify the support team immediately.
A note for parents: If your child has attempted to access Kerkeya, please notify our support team. We will take immediate action.
8 Third-Party Services & Links
Kerkeya works with a number of trusted third-party services to handle game operations, payment processing, and analytics on the platform.
- All third-party partners are contractually bound to comply with our strict data protection standards.
- Third parties receive only the limited data necessary to provide their specific services.
- Payment gateways operate through fully encrypted channels; financial information is not stored on our servers.
- Game software providers receive game statistics only — not personal identification details.
- In the event of any third-party data breach, Kerkeya will notify members immediately.
9 Security Measures
Kerkeya employs industry-standard technical and organizational measures to protect your information.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Two-Factor Authentication: Add an extra layer of security to your account.
- Firewall Protection: Advanced firewall and intrusion detection systems are active.
- Regular Audits: Regular penetration tests are conducted by independent security experts.
- Data Masking: Staff may only access information that is necessary for their specific role.
- Backup System: Data is regularly stored in encrypted backups.
In the Event of a Data Breach: If a security breach is detected, Kerkeya will notify affected members within 72 hours and take immediate protective action.
10 Privacy Policy Updates
Kerkeya may update this Privacy Policy from time to time. If changes are made, you will be notified in the following ways:
- A notice will be displayed on the website homepage.
- SMS notifications sent to your registered mobile number.
- Update notices sent to your registered email.
- On-screen notification at your next login.
For major changes, you will be notified at least 15 days before they take effect. If you do not agree with the updated policy, you may request to close your account.
Last Revised: This Privacy Policy was last updated in January 2026. All previous versions are considered superseded.
11 Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact our Data Protection team:
- Email: [email protected]
- Support Ticket: Via the help section of the platform.
- Live Chat: Available daily from 9:00 AM to 11:00 PM.
An initial response will be provided within 5 business days of receiving a complaint, with a final resolution within 30 business days. If you are not satisfied with our resolution, you have the right to escalate the matter to the relevant regulatory authority.
Our commitment: At Kerkeya, your privacy is not just a legal obligation — it is part of who we are. Your trust is our most valuable asset.
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